Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Times
Shipping times vary depending on your location:
Domestic: 3–7 business days
International: 7–21 business days (depending on destination and customs)
Note: Delays may occur during peak seasons or due to external factors like courier disruptions or customs checks.
3. Shipping Charges
Shipping costs are calculated at checkout based on your location and order weight.
Free shipping may be offered for qualifying orders during promotions (except for sale items – see below).
4. Important Condition – Sale Items
Please Note: Items purchased during a sale or discount promotion are not eligible for shipping.
This means:
They will not be shipped
You will not be charged shipping
These items are considered non-deliverable and final
We recommend only purchasing sale items if you fully understand this condition.
5. Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with a tracking number and link. You can track the status of your shipment at any time.
If you don’t receive a tracking update within 3 business days of ordering, please contact us.
6. Shipping Restrictions
We currently ship to most countries worldwide, but there may be restrictions based on:
Regional regulations on fragrance or liquids
Courier service availability in your area
If your location is not supported at checkout, contact us and we’ll try to help.
7. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please notify us within 48 hours of delivery.
Send your order number and clear photos (if applicable) to hello@mystco.co.uk so we can assist you promptly.
8. Contact Us
Still have questions about shipping?
Email:hello@mystco.co.uk Address:Unit 35, Boston Road, Leicester, LE4 1AW Website: https://mystco.co.uk/
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