Shipping policy
1. Order Processing Time
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All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification when your order has been shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
Please note: Delivery delays can occasionally occur due to courier or customs issues.
3. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number you can use to monitor delivery status.
4. Shipping Restrictions on Sale Items
IMPORTANT SHIPPING CONDITION
If the item is on sale, shipping will not happen.
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Products purchased at a discounted or promotional price will not be shipped.
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These items are considered non-shippable and final.
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We strongly advise reviewing your order before completing your purchase to ensure you're aware of this condition.
5. Shipping Locations
We currently ship to most countries worldwide. However, some locations may be restricted due to:
If you are unsure whether we ship to your location, please contact us before placing an order.
6. Lost, Stolen, or Damaged Packages
MYSTco is not responsible for:
If your item arrives damaged or is missing, please contact us within 48 hours of delivery. Include your order number and clear photos (if applicable) to help us resolve the issue.
7. Returns Due to Failed Delivery
If a package is returned due to incorrect address or delivery refusal, the buyer may be responsible for any return shipping costs or restocking fees. Sale items are not eligible for redelivery.
8. Contact Information
If you have any questions about this Shipping Policy, please reach out to us:
Email: hello@mystco.co.uk
Address: Unit 35, Boston Road,
Leicester, LE4 1AW
Website: https://www.mystcoscent.com
